What if I have a complaint?

Customers who wish to submit a complaint may do so using the "Contact Us" Form. Please do not forget to include your Confirmation Number and before you submit your e-mail, we kindly ask that you read this page in it's entirety. 

It is always our goal to provide excellent service at a great price. In most cases, our passengers are quite pleased with the service that they are provided.

We make every effort to pick up customers within the time requested, however, due to traffic, weather conditions and other circumstances that are beyond our control, we cannot be held responsible for late departures and/or arrivals. Just like in air, rail and sea travel, there are no refunds or partial refunds for delays. When it comes to transportation companies, whether it be ground, rail, air or sea – no transportation company can offer a guarantee of an on-time departure. 

It is the customer’s responsibility to read the Terms and Conditions before placing a reservation. All information entered into the reservation form is the customer's responsibility to be accurate. When you submit a reservation, you have indicated that you have Read, Understood and Agreed upon our Terms and Conditions.

We reserve the right to refuse transportation or services to anyone deemed unsafe or unsuitable for travel. Passengers whom are denied boarding will not receive any type of refund or compensation. Passengers who intimidate, threaten or interfere with any employee or fellow passenger will be denied boarding. Raised vocal tones are deemed intolerant and will be dealt with accordingly. Please be considerate of fellow passengers. Customers whom are denied boarding will no longer be able to travel with us for future trips.

We reserve the right to substitute equipment based on operational need. We never guarantee a certain equipment type (i.e. Motorcoach, Mini-bus, or a Van)

Neither the company, nor the service provider, shall be liable in any event or for any reason, including breach of this agreement, either directly or indirectly, to the other party or any third party for any special, indirect, incidental, punitive, exemplary, or consequential damages or loss of profits arising out of this agreement, even if such damages. It is expressly agreed that neither the company nor the service provider shall under any circumstances be liable to any party for an amount greater than the fee paid to us. We do not compensate additional for inconvenience.

Demand for refund or credit card disputes after services have been rendered is considered Theft of Services in the State of Florida. In the event a customer initiates a chargeback, we will invoke our right under Florida Statue 772.11 by pressing charges against the individual(s) and filing civil suit against the cardholder to the fullest extent of the law which is “threefold the actual damages” which include the cost of the actual chargeback, fees, Attorney Fees and Court Filing Fees.

772.11 Civil remedy for theft or exploitation

(1) Any person who proves by clear and convincing evidence that he or she has been injured in any fashion by reason of any violation of ss. 812.012-812.037 or s. 825.103(1) has a cause of action for threefold the actual damages sustained and, in any such action, is entitled to minimum damages in the amount of $200, and reasonable attorney's fees and court costs in the trial and appellate courts. Before filing an action for damages under this section, the person claiming injury must make a written demand for $200 or the treble damage amount of the person liable for damages under this section. If the person to whom a written demand is made complies with such demand within 30 days after receipt of the demand, that person shall be given a written release from further civil liability for the specific act of theft or exploitation by the person making the written demand. Any person who has a cause of action under this section may recover the damages allowed under this section from the parents or legal guardian of any unemancipated minor who lives with his or her parents or legal guardian and who is liable for damages under this section. Punitive damages may not be awarded under this section. The defendant is entitled to recover reasonable attorney's fees and court costs in the trial and appellate courts upon a finding that the claimant raised a claim that was without substantial fact or legal support. In awarding attorney's fees and costs under this section, the court may not consider the ability of the opposing party to pay such fees and costs. This section does not limit any right to recover attorney's fees or costs provided under any other law.