Airport Pick Up Information

What time should I schedule my pick up at the Airport?

Generally, we ask that you schedule your pick up from the airport 30 to 45 minutes AFTER your flight lands. This will allow you enough time to deplane, walk to baggage claim, claim your luggage and exit the terminal building to the ground transportation area.

What if my flight is delayed?

Our Dispatch tracks all flights for incoming passengers. If your flight is delayed, in most cases, we will know before you do. Not to worry - our Dispatcher on duty will notify the driver and adjust their pick up time. There is no additional charge to you for flight delays.

How will I find my driver?

It is important that you have contact with your driver. There is NO airport in the United States that will allow ANY vehicle (Commercial or Personal) to "sit parked" in front of the airport terminal waiting. The authorities will demand that the driver move the vehicle after 1 to 2 minutes.

1. We ask that you provide us with your Cell Phone number when you make your reservation. It is our policy that our driver calls you 15 minutes before your scheduled pick up time to coordinate the exact pick up location.

2. If you do not have a cell phone, it will be your responsibility to contact your driver

Note: If you have a cell phone number OUTSIDE the USA, our driver will NOT be able to call you. You will need to call the driver.