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This is a legally binding contract. By placing a
reservation, you acknowledge that you have read, understand, accepted
and agreed to be bound by all of these Terms and Conditions of Travel.
These Terms and Conditions are subject to change without written notice
at any time in our sole discretion.
1. Ambiance Transportation is a Transportation Broker Agent, providing
this transaction on behalf of the Participating transportation companies
we are affiliated with.
2. Payment is due before any reservation is confirmed. We gladly accept
Visa, MasterCard and Discover. We accept Credit Cards and Check Debit
Cards with the Visa or MasterCard Logo from any bank worldwide. We do
not accept Cash or American Express. Advance prepaid reservations are
required.
3. Customers whom purchase transportation through Ambiance
Transportation is paying for a reservation service. That is the service
that Ambiance Transportation provides. Any discrepancy with travel must
be addressed with the individual operator and not Ambiance
Transportation.
4. All fares on our website are based
on a 14 day advance purchase. Reservations made are date
and time stamped. Reservations received for travel within 14 days but
more than 7 days are subject to a 10% Additional overall fee.
Reservations for travel within 7 days but more than 24 hours are subject
to a 15% Additional overall fee. Reservations for travel within 24 hours
are subject to a 20% additional overall fee.
5. Storm Policy: In the event that the National Weather Service issues a
Tropical Storm Warning / Watch or a Hurricane Warning / Watch, customers
with a confirmed reservation may make a one-time change to another date
without penalty or charge. In order to make a change, an use the
“Contact Us” form on our website and supply us with your confirmation
number and the date you are requesting to change to. This policy will
ONLY be in affect when a Red Banner appears at the top of every page
stating "WEATHER ALERT".
6. Customers who cancel a reservation made through our web site or by
telephone may be entitled to a refund minus a $10.00 each way processing
fee. In order to receive a refund, you must e-mail the Group Sales Desk
through our website and travel cannot be within the next 48 hours.
Cancellation of travel within 48 hours of travel under any circumstance
is 100% Non-Refundable. Travel purchased using a promotion code is 100%
Non-Cancellable, Non-Changeable & Non-Refundable. This includes our
“Last Minute Specials” or any type of discounted fare using a Promo Code
as well.
7. It is the customer’s responsibility to read the Terms and Conditions
BEFORE placing a reservation. All information entered into the
reservation form is the customer's responsibility to be accurate.
Refunds will not be issued for unused travel under any circumstances.
Refunds for duplicate reservations or customer entry errors will be
charged a $10.00 per person processing fee. Once the Submit Button is
clicked, all sales are final.
8. It is the customer’s
responsibility to locate the shuttle and driver. The
telephone number for each trip is located on the e-mailed confirmation
which is automated at the time of booking. If the customer is not at the
pick up location 20 minutes prior to departure, you will be considered a
No-Show and you will not be eligible for a refund or a rebooking. You
must rebook and repay for another reservation.
9. It is the Customer’s Responsibility to contact the Shuttle Driver if
they are unable to locate the Shuttle & Driver, the Driver is running
late, or if there are questions regarding their confirmed trip. Ambiance
Transportation assumes no responsibility for the Operators schedule
integrity.
10. We are pleased to offer promotion codes. All promo codes must be
entered correctly as indicated on the Fare Specials page of our website.
No Promo Codes are accepted for telephone reservations. Incorrectly
entered promo codes that do not automatically calculate the discounted
fare will not be eligible for refunds after the reservation has been
submitted. Please read the instructions carefully!
11. All times posted in your reservation are "scheduled", however, due
to traffic, weather conditions, mechanical problems and other
circumstances that are beyond our control, we cannot be held responsible
for late departures and/or arrivals. Just like in air travel, there are
no refunds or partial refunds for delays.
12. Occasionally, it may become necessary to change departure times or
reroute a trip in anticipation of travel conditions, road closures or
weather conditions. Schedule changes occur to prevent lengthy delays. A
schedule change is not a trip cancellation or delay; however, the
schedule change can be up to 4 hours prior or 4 hours later than
originally published. Full or Partial refunds are not available for
schedule changes or reroutes and we apologize in advance for any
inconvenience it may cause.
13. Customers will be responsible for any damage caused by their
negligence.
14. We reserve the right to change prices with no notice. Once booked,
you are guaranteed your fare will not increase. Once you book your
ticket, you are locked into that fare.
15. We reserve the right to refuse transportation or services to anyone
deemed unsafe or unsuitable for travel. Passengers whom are denied
boarding will not receive any type of refund or compensation. Passengers
who intimidate, threaten or interfere with any employee or fellow
passenger will be denied boarding. Raised vocal tones are deemed
intolerant and will be dealt with accordingly. Please be considerate of
fellow passengers. Customers whom are denied boarding will no longer be
able to travel with us for future trips.
16. We reserve the right to substitute equipment based on operational
need. We never guarantee a certain equipment type (i.e. Motorcoach,
Mini-bus, or a Van)
17. Neither the company, nor the service provider, shall be liable in
any event or for any reason, including breach of this agreement, either
directly or indirectly, to the other party or any third party for any
special, indirect, incidental, punitive, exemplary, or consequential
damages or loss of profits arising out of this agreement, even if such
damages. It is expressly agreed that neither the company nor the service
provider shall under any circumstances be liable to any party for an
amount greater than the fee paid to us. We do not compensate additional
for inconvenience.
18. The Company, its employees, shareholders, subsidiaries, affiliates,
officers, directors, successors, agents and assigns do not own or
operate any equipment or Service Provider which provides, or is to
provide, goods services for your trip, including, transportation
companies. The Chartering Party (for itself and on behalf of the
Passengers) hereby expressly agrees that The Company shall not be
responsible in any manner for the acts or failures to act, negligently,
willfully or otherwise, of the Service Provider or its employees, agents
or representatives. The Chartering Party (for itself and on behalf of
the Passengers) also expressly agrees that The Company shall not be
liable for any bodily injury or harm, accidents, property damage or
personal loss as a result of the Transportation Services provided under
the Service Contract. To the fullest extent permitted by law, and
notwithstanding any other provision of this Agreement, the Chartering
Party and its passengers agree, in consideration for the services
provided by The Company, to indemnify and hold The Company harmless from
any and all damages, injuries, claims and causes of action, of any type
or kind, whether or not caused in whole or in part by the negligence of
The Company, its employees, agents or representatives or the Service
Provider or its employees, agents or representatives. The Chartering
Party (for itself and on behalf of the Passengers) hereby expressly
agrees that if any portion of the Service Contract, including the terms
of the Limitation of Liability paragraph or this paragraph, is found to
be void or unenforceable, the remaining portions of this Service
Contract shall remain in full force and effect.
19. The Company and the Service Provider shall not be liable for any
failure or delay in performing their obligations under the Service
Contract, and neither party shall be deemed in breach of its obligations
thereunder, if such failure or delay is due to Acts of God, natural
disasters, national, state or local states of emergency, acts of war or
terrorism, labor strike or lock-out, or other industrial or
transportation accident caused by any third party, any violation of law,
regulation or ordinance by any third party or any other cause not within
the control of The Company or the Service Provider, respectively.
20. The following items and activities are prohibited without the
written consent of The Company: (i.) Decorations; (ii.) Alcoholic
Beverages (a fee, per bus, may be required if alcoholic beverages are
allowed by The Company and the Service Provider); (iii.) Smoking; (iv.)
Glass containers; (v.) Golf shoes or other shoes with spikes; (vi.)
Generators or non medical oxygen containers. Tap beer is not allowed on
any shuttle.
21. Demand for refund or credit card disputes after services have been
rendered is considered Theft of Services in the State of Florida. In the
event a customer initiates a chargeback, we will invoke our right under
Florida Statue 772.11 by pressing charges against the individual(s) and
filing civil suit against the cardholder to the fullest extent of the
law which is “threefold the actual damages” which include the cost of
the actual chargeback, fees, Attorney Fees and Court Filing Fees.
22. 772.11 CIVIL REMEDY FOR THEFT OR EXPLOITATION: (1) Any person who
proves by clear and convincing evidence that he or she has been injured
in any fashion by reason of any violation of ss. 812.012-812.037 or s.
825.103(1) has a cause of action for threefold the actual damages
sustained and, in any such action, is entitled to minimum damages in the
amount of $200, and reasonable attorney's fees and court costs in the
trial and appellate courts. Before filing an action for damages under
this section, the person claiming injury must make a written demand for
$200 or the treble damage amount of the person liable for damages under
this section. If the person to whom a written demand is made complies
with such demand within 30 days after receipt of the demand, that person
shall be given a written release from further civil liability for the
specific act of theft or exploitation by the person making the written
demand. Any person who has a cause of action under this section may
recover the damages allowed under this section from the parents or legal
guardian of any unemancipated minor who lives with his or her parents or
legal guardian and who is liable for damages under this section.
Punitive damages may not be awarded under this section. The defendant is
entitled to recover reasonable attorney's fees and court costs in the
trial and appellate courts upon a finding that the claimant raised a
claim that was without substantial fact or legal support. In awarding
attorney's fees and costs under this section, the court may not consider
the ability of the opposing party to pay such fees and costs. This
section does not limit any right to recover attorney's fees or costs
provided under any other law.