General Travel Information
What is the Luggage Policy?
Do the shuttles have restroom facilities on-board?
All of our Motorcoaches have on-board lavatories. Our Minibusses and Vans do not, however, ALL shuttles make 10-15 minute restroom breaks about every 45 minutes.
Do Children Have To Have a Ticket?
All passengers whom have reached their 2nd Birthday must have a ticket to board the shuttle. Children under the age of 2 are not required to have a ticket providing that the child sits on the adult's lap. If you plan on using a Child Safety Seat, you will need to purchase a ticket. There are no discounts for children. All passengers pay the same fare.
Can I bring my pet on-board the bus with me?
No, we do not allow any animals on-board any shuttle at anytime. The only exception will be service animals and documentation supporting that it is in fact a service animal will be required to board.
What do I need to get on the bus?
All you will need is a Confirmation Number (Transaction ID) and a valid Photo Identification such as a Passport, Drivers License, College or Work ID for all passengers over the age of 18. Passengers under 18 do not require a Photo ID. When you make a reservation, you will be provided with a boarding pass. You do not need to print a boarding pass, it is up to you. Please ensure that you READ your Confirmation E-mail!
Do the shuttles run on-time?
All times posted on our website are "scheduled", however, due to traffic, weather conditions and other circumstances that are beyond our control, we cannot be held responsible for late departures and/or arrivals. Just like in air travel, there are no refunds or partial refunds for delays.
Occasionally, it may become necessary to change departure times in anticipation of travel conditions, road closures or weather conditions. Schedule changes occur to prevent lengthy delays. A schedule change is not a trip cancellation or delay; however, the schedule change can be up to 4 hours prior or 4 hours later than originally published. Full or Partial refunds are not available for schedule changes and we apologize in advance for any inconvenience it may cause.
Is the shuttle guaranteed to be on time?
It is impossible for any type of Transportation Company to guarantee an on-time departure or arrival. Traffic, weather conditions and other circumstances that are beyond our control, can cause delays, some lengthy.
While we do our best to maintain our schedule integrity, we cannot be held responsible for late departures and/or arrivals. Just like in air travel, there are no refunds or partial refunds for delays.
Delays Happen! We believe in blatant honesty and the fact of the matter is, we have absolutely no control over delays. We never intend to be late for a pick up. That said, we have a BETTER than 95% on-time departure record, however, when delays happen, they affect everyone. It is always our intent to have an on-time departure, but if your trip is delayed, please know that we are doing everything we can to look for alternative routes to get our shuttles back on track. Just like with the airlines, there are no refunds or compensation for delayed departures and arrivals.
Links To Additional Information
>>> Complaint Resolution - Customer Service <<<
>>> Luggage Allowance Policy <<<
>>> Refunds & Travel Changes <<<
>>> Reservations & Information <<<
>>> Schedules & Fares <<<
>>> Unaccompanied Minors - Children Traveling Alone <<<
>>> Contact Us <<<