Contact The Florida Express!
For Recorded Information: Toll-Free Number is 1-888-872-9992 and our Local Number is 407-442-2810
Note: In order to keep our fares low, we do not accept reservations or inquiries by telephone. We ask that you Please take the time to read the information on our website.
For answers to most generally asked questions, please visit our Questions and Answers Database
>>> General Travel Information <<<
>>> Luggage Allowance Policy <<<
>>> Refunds & Travel Changes <<<
>>> Reservations & Information <<<
>>> Schedules & Fares <<<
>>> Unaccompanied Minors - Children Traveling Alone <<<
>>> Why can't I reserve by phone?
In an effort to keep our fares as low as possible, we must also keep our costs as low as possible.
We conducted a very comprehensive case study whereby we recorded the reason for all calls in a 12 month period. We found 97% of the phone calls we received were to ask questions that were found easily on our website. Commonly, the questions asked by phone were to "confirm" the information on our website.
Our website is constantly update to ensure nothing but 100% accurate information and you can rest assured that the information you are reading is the most up-to-date.
>>> What if I have a question about my trip?
Once you place your reservation, you will receive an e-mail confirmation. Once you receive your confirmation, you will be provided with your assigned Dispatch Telephone Number. If you have any questions about your trip, you can simply call your Dispatcher.
>>> I have questions that I need answered before I book my trip.
We have a very comprehensive Questions and Answers Database on our website. Please review the information found there. In most cases, this will answer your questions.
>>> What if I have a question that is not answered on the website?
By using our Contact Form, you can submit any question that is not already answered on our website. We will respond to you very quickly.
>>> Is it safe to book on-line?
Absolutely! Our Online Reservations System is 100% Secure with United States Based Security Certificates and Servers. Your Credit Card and Personal Information is sent via encryption to our Credit Card Processors. We use the same Secure Reservation Servers that many airlines use to protect and ensure your security and privacy.
We look forward to hearing from you. We will do our best to respond to your e-mail as quickly as possible. (Usually a few minutes!)
Please note that if your inquiry is asking about Schedules, Fares, Station Locations or Door to Door Service Areas, you will only receive an automated response with the same instructions as on the 1st page of our website:
- Start By Opening Our Online Ticketing System
- Choose your desired departure city from the drop down menu, then select your arrival city.
- Select your desired trip - all of the information and fares will be right there for you to view.
- Complete the Reservation Form, Click Submit and you're all Confirmed! - No printing is required!
- All available schedules & station locations are on our website. If you do not see the trip, that means it's not available.