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Reading & Accepting
our Terms & Conditions is required to make a
reservation! |
Please note that our Terms and Conditions
have changed effective 01/01/2010 for ALL trips
booked AFTER 01/01/2010. For Terms and Conditions
for trips booked before 12/31/2009 -
Please Click Here
OUR GUARANTEE
Our Guarantee assures that when you book with us
and encounter any problem with your booking, we will
do everything possible to make it right.
If a
hurricane or severe weather threatens to interrupt
your travel plans, we promise to waive all
cancellation fees and process full refunds
immediately.
Providing transportation to the
traveling public is a privilege that we have been
serving for many years. In our experience, we have
come to realize that occasionally, things do go
wrong. Delays do happen and in most cases, they are
beyond our control.
We will offer our
customers a 100% refund if your trip is delayed more
than 120 minutes providing the delay is not traffic
or weather related. All of our Shuttles are equipped
with Two-Way GPS Tracking and we will always supply
confirmed customers requesting a copy of the GPS
Report documenting traffic conditions.
TERMS & CONDITIONS
1.
Payment
Payment is due when the
reservation is made. We gladly accept Visa,
MasterCard and Discover. We do not accept cash or
checks. Payments are not accepted at any station
location or onboard any shuttle. For safety and
security, payment is only accepted by telephone or
online.
2. Cancellation, Refunds and
Travel Changes
2.a Within 12
Hour Cancellation Policy For Scheduled Shared
Shuttles
We will allow a customer to
cancel a reservation made through our web site or by
telephone within 12 hours of making the initial
reservation, as long as the reservation was made at
least 48 hours prior to the departure of the
initially reserved trip segment. Travel purchased
using a Promotion Code or any type of discounted
fare are not eligible for refunds or changes at any
time. The fee for using our 12 Hour Cancellation
Policy is $5.00 per customer. In order to receive a
refund, you must use the Contact Us Form on our
website and travel cannot be within the next 48
hours. Cancellation of travel within 48 hours of
travel are 100% Non-Refundable.
2.b
After 12 Hours Cancellation Policy For Scheduled
Shared Shuttles
Customers who cancel a
reservation made through our web site or by
telephone is entitled to a refund minus a $10.00 per
customer penalty. In order to receive a refund, you
must use the Contact Us Form on our website and
travel cannot be within the next 48 hours.
Cancellation of travel within 48 hours of travel are
100% Non-Refundable.
2.c Travel
Change Policy For Scheduled Shared Shuttles
Customers holding a confirmed reservation may choose
to change their travel plans which include only date
and time, for a fee of $10.00 per customer, plus any
additional fare changes. Pick Up and/or Drop Off
Locations cannot be changed once confirmed. Travel
changes must be completed and are only accepted up
to TWO HOURS BEFORE the scheduled departure. If the
change request is received within 2 hours of
departure, no changes will be granted. All ticket
changes MUST be completed through our Reservations
Department at 1-888-872-9992 Option 1. Please have
your Transaction ID (Confirmation Number) available
when calling the Reservations Department.
2.d
Discounted Travel Policy
Travel
purchased using a promotion code are 100%
Non-Cancellable, Non-Changeable & Non-Refundable
2.e Storm Policy
In the
event that the National Weather Service issues a
Tropical Storm Warning / Watch or a Hurricane
Warning / Watch, customers with a confirmed
reservation may make a one-time change to another
date without penalty or charge. In order to make a
change, an e-mail MUST be sent to "changes @
ambiancetransportation.com" with your confirmation
number and the date you are requesting to change to.
This policy will ONLY be in affect when a Red Banner
appears at the top of every page stating "WEATHER
ALERT".
2.f Private Shuttle
Cancellation Policy
Cancellations of
Private Shuttles are subject to a cancellation fee
calculated as a percentage of the total cost of
Transportation Services under the Service Contract
based on the number of days prior to the Date of
Service that The Company receives notification
thereof: 15 to 30 days 30% cancellation fee. 14 to 8
days 50% cancellation fee. 7 to 0 days 100%
cancellation fee.
3. Customer
Responsibility
It is the customers
responsibility to read the Terms and Conditions
BEFORE placing a reservation. All information
entered into the reservation form is the customer's
responsibility to be accurate. Refunds will not be
issued for unused travel under any circumstances.
Refunds will not be issued for duplicate
reservations or customer entry errors. Once the
Submit Button is clicked, all sales are final.
3.a Promotion Codes
We are
pleased to offer promotion codes. All promo codes
must be entered correctly as indicated on the Fare
Specials page of our website. No Promo Codes are
accepted for telephone reservations. Incorrectly
entered promo codes that do not automatically
calculate the discounted fare will not be eligible
for refunds after the reservation has been
submitted. Please read the instructions carefully!
3.b Departure & Arrival Times For
Scheduled Shared Shuttles
All times
posted on our website are "scheduled", however, due
to traffic, weather conditions and other
circumstances that are beyond our control, we cannot
be held responsible for late departures and/or
arrivals. No partial or full refunds will be given
for late trips within 120 Minutes. Just like in air
travel, there are no refunds or partial refunds for
delays.
3.c Departure & Arrival Times
For Private Shuttles
We make every
effort to pick up customers within the time
requested, however, due to traffic, weather
conditions and other circumstances that are beyond
our control, we cannot be held responsible for late
departures and/or arrivals. No partial or full
refunds will be given for late trips within 120
Minutes. Just like in air travel, there are no
refunds or partial refunds for delays.
3.d
Schedule Changes
Occasionally,
it may become necessary to change departure times in
anticipation of travel conditions, road closures or
weather conditions. Schedule changes occur to
prevent lengthy delays. A schedule change is not a
trip cancellation or delay, however, the schedule
change can be up to 4 hours prior or 4 hours later
than originally published. Full or Partial refunds
are not available for schedule changes and we
apologize in advance for any inconvenience it may
cause.
3.e Trip Cancellations
In the event that The Florida Express Bus or one of
it's operators cancel a trip, we will make all
efforts to reaccomodate passengers to the next
available departure or provide for a 100% refund.
3.f Damages to Equipment
Customers will be responsible for any damage caused
by their negligence.
3.g Prices
Subject To Change
We reserve the right
to change prices with no notice. Once booked, you
are guaranteed your fare will not increase. Once you
book your ticket, you are locked into that fare.
3.h Right To Refuse Transportation
We reserve the right to refuse transportation to
anyone deemed unsafe or unsuitable for travel.
Passengers whom are denied boarding will not receive
any type of refund or compensation. Passengers who
intimidate, threaten or interfere with any employee
or fellow passenger will be denied boarding. Raised
vocal tones are deemed intolerant and will be dealt
with accordingly. Please be considerate of fellow
passengers. Customers whom are denied boarding will
no longer be able to travel with us for future
trips.
4. Additional Charges For
Scheduled Shared Shuttles
The fares on
our website are all inclusive which means there is
no additional cost once you have purchased a ticket
other than what is outlined in our terms and
conditions under "additional charges" for private
shuttles.
4.a Additional Charges For
Private Shuttle Passengers
When a
reservation is made for transportation within 14
days, there will be a 10% Fee Assessed above and
beyond the authorized amount. It's best to book as
far in advance as possible.
Customers
traveling from International Drive Area, Disney
World, Kissimmee, Lake Buena Vista or areas outside
the city limits of Orlando to Port Canaveral, Port
of Miami or Port Everglades will be charged an
additional fee of $20.00 each way. Passengers
traveling from Sanford Airport is an additional
$50.00 each way. Note: There is NO additional fees
from Orlando International Airport (MCO).All of our
fares from Orlando are based on pick up and/or drop
off at MCO Airport.
Customers who elect to
prepay the 20% Driver Gratuity agree to the
additional charge to be placed on the card.
Customer's who elect to pay the 20% Driver Gratuity
in cash directly to the driver and fail to do so
will be charged 20% at the time of the trip.
5. Equipment
We reserve the
right to substitute equipment based on operational
need. We never guarantee a certain equipment type
(i.e. Motorcoach, Mini-bus, or a Van)
6.
Limitation Of Liability
Neither
the company, nor the service provider, shall be
liable in any event or for any reason, including
breach of this agreement, either directly or
indirectly, to the other party or any third party
for any special, indirect, incidental, punitive,
exemplary, or consequential damages or loss of
profits arising out of this agreement, even if such
damages. It is expressly agreed that neither the
company nor the service provider shall under any
circumstances be liable to any party for an amount
greater than the single bus charter fee for the day
in question.
7. Release Of Liability
The Company, its employees, shareholders,
subsidiaries, affiliates, officers, directors,
successors, agents and assigns do not own or operate
any equipment or Service Provider which provides, or
is to provide, goods services for your trip,
including, transportation companies. The Chartering
Party (for itself and on behalf of the Passengers)
hereby expressly agrees that The Company shall not
be responsible in any manner for the acts or
failures to act, negligently, willfully or
otherwise, of the Service Provider or its employees,
agents or representatives. The Chartering Party (for
itself and on behalf of the Passengers) also
expressly agrees that The Company shall not be
liable for any bodily injury or harm, accidents,
property damage or personal loss as a result of the
Transportation Services provided under the Service
Contract. To the fullest extent permitted by law,
and notwithstanding any other provision of this
Agreement, the Chartering Party and its passengers
agree, in consideration for the services provided by
The Company, to indemnify and hold The Company
harmless from any and all damages, injuries, claims
and causes of action, of any type or kind, whether
or not caused in whole or in part by the negligence
of The Company, its employees, agents or
representatives or the Service Provider or its
employees, agents or representatives. The Chartering
Party (for itself and on behalf of the Passengers)
hereby expressly agrees that if any portion of the
Service Contract, including the terms of the
Limitation of Liability paragraph or this paragraph,
is found to be void or unenforceable, the remaining
portions of this Service Contract shall remain in
full force and effect.
8. Force
Majeure
The Company and the Service
Provider shall not be liable for any failure or
delay in performing their obligations under the
Service Contract, and neither party shall be deemed
in breach of its obligations thereunder, if such
failure or delay is due to Acts of God, natural
disasters, national, state or local states of
emergency, acts of war or terrorism, labor strike or
lock-out, or other industrial or transportation
accident caused by any third party, any violation of
law, regulation or ordinance by any third party or
any other cause not within the control of The
Company or the Service Provider, respectively.
9. Prohibited Items
The
following items and activities are prohibited
without the written consent of The Company: (i.)
Decorations; (ii.) Alcoholic Beverages (a fee, per
bus, may be required if alcoholic beverages are
allowed by The Company and the Service Provider);
(iii.) Smoking; (iv.) Glass containers; (v.) Golf
shoes or other shoes with spikes; (vi.) Generators
or non medical oxygen containers. Tap beer is not
allowed on any shuttle. |
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