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1. Payment
Full payment for the Transportation Services is due
when making your reservation. We gladly accept Visa,
MasterCard and Discover. We do not accept checks or
cash.
2. Cancellation
Customers must notify us of cancellation via mail,
phone or email. There is no cancellation fee if the
cancellation is made at least thirty-one (31) days
prior to the Date of Service. Cancellations are
subject to a cancellation fee calculated as a
percentage of the total cost of Transportation
Services under the Service Contract based on the
number of days prior to the Date of Service that The
Company receives notification thereof:
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15 to 30 days
30% cancellation fee
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14 to 8 days
50% cancellation fee
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7 to 0 days
100% cancellation fee
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All
cancellations incur a $25 processing fee
regardless of cancellation date.
Note: A change in
date of service is a cancellation.
3. Additional Charges
When, at the request of the customer, any change
in Itinerary or other element of Transportation
Services is made (such as an increase in miles or
hours to that specified in the Service Contract), an
additional charge shall be made for such additional
Services. Where the customer requests the right to
consume alcohol during the Transportation Services,
an additional alcohol deposit may be required.
Alcohol and other security deposits may vary.
Customers traveling from Disney World, Kissimmee,
Lake Buena Vista or areas outside the city limits of
Orlando to Port Canaveral, Port of Miami or Port
Everglades will be charged an additional fee of
$20.00 each way.
When a reservation is made for transportation within
14 days, there will be a 10% Fee Assessed above and
beyond the authorized amount. It's best to book as
far in advance as possible.
For over the road charters, The Chartering Party
will also be responsible for payment of all tolls,
highway fees, parking fees and other similar
out-of-pocket expenses incurred in connection with
the Transportation Services These costs and expenses
will be billed as separate and additional elements
under the Service Contract. The Company will
generally attempt to include the full amount of any
additional charges that may reasonably be expected
to be incurred and incorporate such amounts into the
Service Contract; provided, however, that the
failure to list any such fees or expenses shall not
affect the Chartering Party’s sole responsibility
there for.
3.a Fuel Surcharges
When diesel and/or regular fuel prices are above
$3.50 a gallon, Ambiance Transportation will assess
a 5% Fuel Surcharge on all services. This fuel
surcharge is shown on ALL fares on each reservation
form.
3.b Wait Time Charges
In the event that a driver has to wait more than
30 minutes past the scheduled pick up time, the
customer will be given the option to either a)
release the driver and the company from further
obligation of transportation resulting in no refund
or b) permits the company to charge their credit
card $50 per 30 minutes of wait time.
4. Extending Trips
If, whether or not previously anticipated, the
Transportation Services extend over 24 hours, or any
shorter period requiring the driver to take a
mandated rest period (See Driver Hours), the
Chartering Party is responsible for reserving and
paying for reasonable overnight accommodations for
each driver. A detailed itinerary for overnight
trips is required for at least two (2) weeks prior
to the departure date of service and the final
itinerary must be received at least one (1) week
prior to the Date of Service. Itineraries are
subject to review by Ambiance Transportation
personnel and the Service Provider. Prices are
subject to change based on changes made to the
itinerary in the signed contract.
5. Driver Hours & Limitations
Federal Department of Transportation safety
regulations prohibit drivers from being on duty more
than fifteen (15) hours per day and from driving
more than ten (10) hours per day (including a thirty
(30) minute pre and post-trip vehicle inspection).
Upon reaching these service limits, the driver must
be given at least eight (8) consecutive hours off
before resuming duties. These regulations are
subject to government suspension under certain
extraordinary circumstances.
6. Damages to Equipment
The Chartering Party is fully responsible for
all damage to the Equipment or injuries caused to
Passengers or other third persons caused by any
Passenger or any baggage, parcels or other property
brought on board or transported on the Equipment by
any Passenger. The cost of repairing damage to
Equipment resulting from acts of any Passenger shall
be charged to the Chartering Party and is to be paid
as soon as such cost is determined.
7. Departure & Arrival Times
The time of arrival at starting point, stop-over
point, destination or return to point of origin
cannot be guaranteed. Travel speed limits are
prescribed by law, and Service Providers are
instructed to travel at all times at speeds
compatible with safe operation. Road, traffic and
weather conditions are beyond the control of The
Company and the Service Provider, and no refunds
shall be given as a result of late arrivals due to
such conditions or other occurrences out of the
control of The Company or the Service Provider. Just
as in air travel, there will be no refunds or
partial refunds for late departures and/or arrivals.
8. Equipment
Equipment is to be inspected by the service
provider before being assigned to the Service
Contract to insure uninterrupted service. If for
some reason beyond the control of The Company, a
mechanical failure requires the replacement of
Equipment, the replacement Equipment may be of a
different type, size or age.
Certain over-the-road Motorcoaches have video
screens and player for passenger use. Requests for
video-equipped coaches must be made on the Service
Order and The Company will make reasonable efforts
to assign Equipment with such facilities, but The
Company cannot guarantee the availability or
operation of such video equipment. The Chartering
Party is solely responsible for the provision of any
and all content to be shown on any such equipment,
as well as for any fees, costs or charges in
connection with the display of such content. The
following is important information from a Summary
Statement prepared by the Film Security Office of
the Motion Picture Association of America Inc.
provided for your information: “By law, the
prerecorded video cassettes and DVDs available in
stores throughout the United States are for HOME USE
ONLY. The U.S. Copyright Act grants to the copyright
owner the EXCLUSIVE right among others, to perform
the copyrighted work publicly, (U.S. Code Title 17,
Sections 101 and 106). Even performances in
semipublic places such as clubs, lodges, factories,
summer camps and schools are public performances
subject to copyright control. Companies,
organizations and individuals who wish to publicly
exhibit copyrighted motion pictures and audiovisual
works MUST secure a license to do so.” THE COMPANY
AND THE SERVICE PROVIDER DISCLAIM ANY AND ALL
LIABILITY FOR THE SHOWING OF COPYRIGHTED
VIDEOCASSETTES AND DVDs. This requirement applies
EQUALLY to profit making organizations and
non-profit institutions. Purchases of prerecorded
videocassettes and DVDs for home use may not
authorize their use during the Transportation
Services. In addition, public performance of
videotape recordings made from televised motion
pictures may be a multiple copyright infringement.
Equipment size is not guaranteed and is only an
estimate based on information at time of booking.
The Company and the Service Provider reserve the
right to substitute other Equipment sufficient to
accommodate the number of passengers specified in
the Service Contract. Motorcoaches and most other
buses manufactured for North American use do not
include seat belts because the National Highway
Traffic Safety Administration and other industry
experts have found that installing seat belts would
not "enhance overall occupant protection." The
Chartering Party understands and accepts this
limitation.
9. Right To Refuse Transportation
The Company and its Service Providers reserve
the right to refuse to transport persons under the
influence of intoxicating liquor or drugs, or who
are, or are likely to become, objectionable to other
persons or if the driver feels threatened in any
way.
10. Excessive Cleaning
If, during or after the Transportation Service,
the Service Provider is required to expend a greater
than normal amount of time and material clean the
Equipment properly due to acts of the Passengers,
The Company, at its option, may require additional
cost to cover such additional time and materials.
The charge for Excessive Cleaning is $100.00
11. Limitation Of Liability
Neither the company, nor the service provider,
shall be liable in any event or for any reason,
including breach of this agreement, either directly
or indirectly, to the other party or any third party
for any special, indirect, incidental, punitive,
exemplary, or consequential damages or loss of
profits arising out of this agreement, even if such
damages. It is expressly agreed that neither the
company nor the service provider shall under any
circumstances be liable to any party for an amount
greater than the single bus charter fee for the day
in question.
12. Release Of Liability
The Company, its employees, shareholders,
subsidiaries, affiliates, officers, directors,
successors, agents and assigns do not own or operate
any equipment or Service Provider which provides, or
is to provide, goods services for your trip,
including, transportation companies. The Chartering
Party (for itself and on behalf of the Passengers)
hereby expressly agrees that The Company shall not
be responsible in any manner for the acts or
failures to act, negligently, willfully or
otherwise, of the Service Provider or its employees,
agents or representatives. The Chartering Party (for
itself and on behalf of the Passengers) also
expressly agrees that The Company shall not be
liable for any bodily injury or harm, accidents,
property damage or personal loss as a result of the
Transportation Services provided under the Service
Contract. To the fullest extent permitted by law,
and notwithstanding any other provision of this
Agreement, the Chartering Party and its passengers
agree, in consideration for the services provided by
The Company, to indemnify and hold The Company
harmless from any and all damages, injuries, claims
and causes of action, of any type or kind, whether
or not caused in whole or in part by the negligence
of The Company, its employees, agents or
representatives or the Service Provider or its
employees, agents or representatives. The Chartering
Party (for itself and on behalf of the Passengers)
hereby expressly agrees that if any portion of the
Service Contract, including the terms of the
Limitation of Liability paragraph or this paragraph,
is found to be void or unenforceable, the remaining
portions of this Service Contract shall remain in
full force and effect.
13. Force Majeure
The Company and the Service Provider shall not
be liable for any failure or delay in performing
their obligations under the Service Contract, and
neither party shall be deemed in breach of its
obligations thereunder, if such failure or delay is
due to Acts of God, natural disasters, national,
state or local states of emergency, acts of war or
terrorism, labor strike or lock-out, or other
industrial or transportation accident caused by any
third party, any violation of law, regulation or
ordinance by any third party or any other cause not
within the control of The Company or the Service
Provider, respectively.
14. Prices Subject To Change
All prices quoted in the contract are subject to
change under the circumstances described (a.) If the
price of diesel fuel increases by more than twenty
percent (20%) between the date of the contract and
the date of the charter, The Company may charge a
fuel surcharge; (b.) If there is a change in the
federal, state or local laws or regulations or
market conditions between the date of the contract
and the date of the charter service that (i.)
Require material modifications be made to the
Motorcoach chartered equipment under the contract
prior to the date of the charter service order;
(ii.) Cause The Company to incur material additional
or increased expenses in providing the charter
services; (c) If, due to market conditions or order
discrepancies, the estimated cost of the trip order
is higher than the initial estimate.
15. Prohibited Items
The following items and activities are
prohibited without the written consent of The
Company: (i.) Decorations; (ii.) Alcoholic Beverages
(a fee, per bus, may be required if alcoholic
beverages are allowed by The Company and the Service
Provider); (iii.) Smoking; (iv.) Glass containers;
(v.) Golf shoes or other shoes with spikes; (vi.)
Generators or non medical oxygen containers. Tap
beer is not allowed on any bus.
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