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Adding Additional Pick Ups or Drop Offs
Question: What
is the additional fare for making additional stops
for pick up or drop off?
Answer: We charge $25.00 per additional stop.
For example, if your first pick up is at a hotel and
then another pick up at the airport and you are all
going to the port, the additional fee would be
$25.00.
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Airport Pick Ups
Question: How
will I find Ambiance Transportation At the Airport
once I arrive?
Answer: All airport pick ups are at the ground
transportation level which is usually right outside
of baggage claim. Your driver will contact you on
the cell phone number you provide in your
reservation to let you know exactly where they are
located.
Question: How
will I find Ambiance Transportation At the Cruise
Port once I disembark?
Answer: All Cruise Port pick ups are in the
"Prearranged Transportation" pick up area of the
port. Your driver will contact you on the contact
you on the cell phone number you provide in your
reservation to let you know exactly where they are
located.
Please also click here to read
important information about Disembarking Your Cruise
Ship
Question: What
if I do not have a cell phone with me?
Answer: We highly recommend that you get one.
Pay phones are few and far between nowadays. Once
your reservation is made, you will be given the
telephone number for our 24 hour dispatch desk that
you will be able to call. The dispatch desk will be
able to connect you directly with your driver. That
said, we strongly encourage you to bring your cell
phone with you and ensure that it is fully charged
on the day of your travel.
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Baggage Policy
Question: How
much luggage can we bring with us?
Answer: Generally, all of our shuttles are
designed to accommodate up to 2 (two) large
suitcases per passenger and 2 (two) carry-on bags
each.
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Cancellation and Refund Policy
Question: What
is the cancellation and refund policy?
Answer: Customers must notify us of cancellation
via mail, phone or email. There is no cancellation
penalty if the cancellation is made at least
thirty-one (31) days prior to the Date of Service.
Cancellations are subject to a cancellation fee
calculated as a percentage of the total cost of
Transportation Services under the Service Contract
based on the number of days prior to the Date of
Service that The Company receives notification
thereof. 15 to 30 days 30% cancellation fee. 14 to 8
days 50% cancellation fee. 7 to 0 days 100%
cancellation fee. All cancellations incur a $25
processing fee regardless of cancellation date.
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Child Restraint
Devices
Question: Does
Ambiance Transportation offer Child Restraint Seats?
Answer: We do not offer Child Restraint Seats,
however you are more than welcomed to bring your
own.
A Word On Child
Restraint Devices (Car Seats)
We are often asked if we supply Child Restraint
Seats onboard our shuttles. The answer is no, we do
not. The United States does not require children to
travel in Car Seats in commercial vehicles. Parents
are encouraged to bring their own car seats if they
choose. We have heard parents say that they don't
believe it's safe for a child to travel in a shuttle
without a car seat. We understand the concerns
parents have and offer this advice. Our shuttles
have a maximum speed governor of 70 Miles Per
Hour....an airplane travels at speeds in excess of
500 miles per hour. In short, we encourage you to
bring your car seats for your children when you
travel.
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Driver Gratuity
(Tipping)
Question: Why
isn't Driver Gratuity Included In Ambiance
Transportation's Fares?
Answer: We believe gratuity should be based on
the satisfaction of service, not a predetermined
amount. If a driver has already received a
predetermined gratuity, they're less likely to go
the extra mile that our customers come to expect
from us.
Question: How
do I tip my driver?
Answer: You have two options when it comes to
driver tipping (Gratuity). You can prepay the
industry standard of 20% at the time of reservation
which will be charged to your credit card, or you
can pay the gratuity in cash directly to the driver
when you finish your trip. (This would be 10% each
way if you are traveling round-trip). There is no
"minimum" or "maximum" for tipping. It is entirely
up to you how much you elect to tip your driver. All
of our drivers receive a salary but gratuities are a
part of their income much like food service
employees.
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Fares
Question: Does
Ambiance Transportation charge any additional fees
not listed in the fare?
Answer: Absolutely Not! Everything is included
in our fares. We never charge for tolls, "service
fees", or any tax. The fares you see are the fares
you pay. We STRONGLY encourage you to read the Terms
and Conditions of other transportation companies!
Question: Are
there discounts available for Travel Agents or Group
Travel Planners?
Answer: All of our rates are "net" rates and as
such, no additional discounts are available with the
exception of multiple booking discounts.
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Grocery Store and Rest Stops Enroute
Question: Will
the driver wait for us if we need to use the
restroom or stop at a Pharmacy or Grocery Store?
Answer: Yes, the driver will make a very brief
stop at your request. Any wait time over 31 minutes,
your credit card will be charged at a rate of $75.00
for each 30 minutes.
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Guarantee
Information
Question: Is
the shuttle guaranteed to be on-time?
Answer: No ground transportation company would
ever be able to guarantee an on-time departure or an
on-time arrival. Simply put, we cannot predict road
and traffic conditions. Delays caused by weather,
traffic or conditions beyond our control cannot be
helped. It is our policy that all of our shuttles
are "staged" 15 minutes prior to pick up times. This
means that if your pick up time is scheduled for
09:00AM, our shuttle is scheduled to be there at
08:45AM.
Question: What
if there is a mechanical?
Answer: The fact of the matter is, our shuttles
are machines and occasionally, machines break.
Fortunately, we DO have back-up shuttles in Orlando,
Fort Lauderdale, Miami and Key West. Should your
shuttle experience a mechanical failure, we can
dispatch another shuttle usually within 30 minutes.
Question: Will
the shuttles I be riding in be insured and permitted
legally?
Answer: Yes, all of the shuttles we use are
insured with a minimum of $1 Million Dollars of
General Liability and we currently have permits to
transport in and out of all major airports and
cruise ports in the State of Florida.
Ambiance
Transportation offers a 100% guarantee on your trip.
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Reservation
Information
Question: When
should I make my reservation?
Answer: If you have already booked your flight,
then you should book your ground transportation as
well. There are two reasons for this. First, during
the weekends is all transportation companies most
busy time. We do sell out. Secondly, Fares are
subject to change without notice. If you like the
fares you see, book it - they can change tomorrow!
Question: How
much of a deposit is required?
Answer: Unlike many ground transportation
companies, we require payment in full at time of
reservation. This guarantees your trip because we do
not "overbook" our transportation.
Question: How
do I make a reservation?
Answer: We offer two options to make a new
reservation. You can book online, which is the most
convenient way to book by clicking
here. You may also elect to book by
telephone as well. When you call us to make your
reservation, please have the following information
available in order to make your reservation process
go as smooth as possible:
-
Name of the
lead passenger
-
Cell Phone
Number of the lead passenger and an alternate
cell phone number of a travel companion
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The amount of
passengers in your group
-
Departure Date
-
Exact Pick Up
Location
-
Your arriving
Airline or Cruise Line information
-
Exact
Destination Location
-
Return Date
(If traveling round-trip / return)
Once you have this
information, please dial 1-888-872-9992 and press
option number 2 (two)
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Travel
from Private Homes or Hotels
Question: Is
there a Fare Difference whether I am traveling from
the Airport, Hotel, Business or Private Residence?
Answer: No, we do not charge a "surcharge" for
picking up at the Airport so the fare is the same
from the Airport, Hotels, Businesses or Private
Residences.
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Wait Time Charges
Question: What
if I am late and my driver has to wait for me?
Answer: Our drivers will await up to 30 minutes
at no additional charge. After 31 minutes, your
credit card will be charged $50.00 for every 30
minutes the driver must wait for you to arrive. This
does NOT apply for late arriving flights or ships.
This fee is applicable to Private Home or Hotel pick
ups only.
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Wheelchair
Lifts and Ramps
Question: Do
your busses have wheelchair lifts?
Answer: No, our shuttles are not equipped with
wheelchair lifts or ramps.
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