Storm Policy

In the event that the National Weather Service issues a Tropical Storm Warning / Watch or a Hurricane Warning / Watch, customers with a confirmed reservation may make a one-time change to another date without penalty or charge. In order to make a change, an use the “Contact Us” form on our website and supply us with your confirmation number and the date you are requesting to change to. This policy will ONLY be in affect when a Red Banner appears at the top of every page stating "WEATHER ALERT".

Scheduled Shared Shuttles Only

Your ticket is 100% Non-Refundable, Non-Changeable and Non-Transferrable.

Once you purchase a ticket, no changes may be made. If you miss your scheduled shuttle for any reason, your ticket becomes invalid and no refund will be issued under any circumstances. Unused tickets will not be honored for another date, trip or time and will not result in a refund or a credit towards future travel. Passengers are considered a “No-Show” unless they are on their originally scheduled shuttle. Passengers that are “No-Show” will not receive a refund under any circumstance.

Private Shuttles Only

Customers who cancel a reservation made through our web site or by telephone may be entitled to a refund minus a $10.00 each way processing fee. In order to receive a refund, you must call the Group Sales Desk at 888-872-9992 Option 2 and travel cannot be within the next 48 hours. Cancellation of travel within 48 hours of travel under any circumstance is 100% Non-Refundable. Cancellation requests are not accepted by e-mail. Travel purchased using a promotion code is 100% Non-Cancellable, Non-Changeable & Non-Refundable. This includes our “Last Minute Specials” or any type of discounted fare using a Promo Code as well.