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Question: What is the refund policy? Customers who cancel a reservation made through our web site or by telephone is entitled to a refund minus a $10.00 per person each way. In order to receive a refund, you must use the Refund Request Form on our website and travel cannot be within the next 48 hours. Cancellation of travel within 48 hours of travel under any circumstance is 100% Non-Refundable. Cancellation requests are not accepted by telephone. Travel purchased using a promotion code is 100% Non-Cancellable, Non-Changeable & Non-Refundable. This includes our “Last Minute Specials” as well. Note: Customers who miss the bus will not be eligible for a refund or to use their tickets for another bus. If you miss your bus, you must rebook and repay for another ticket. No exceptions. |