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Private Shuttles Frequently Asked
Questions Home Page
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Real Quick Tips: The most common question we are asked is "When should we book our reservation?" The answer is - AS SOON AS YOU BOOK YOUR FLIGHT! Why? The answer is simple - we, like most ground transportation companies, are extremely busy on Thursdays, Fridays, Saturdays, Sundays and Mondays and there are only a limited amount of vehicles in our fleet. Additionally, there are only a certain amount of trips assigned to each vehicle on a daily basis. In short, waiting to the last minute could result in your reservation being denied based on the fact we have reached capacity. Additionally, the fares on our website all require a 14 day advance purchase. Travel booked within 14 days is additional so it is wise AND cost effective to book early. Fares are cheapest when you book in advance! Fares increase the closer you get to your travel date! All of the fares on our website are based on a 14 day advance purchase. Fares booked within 14 days of travel are 10% higher. Reservations can be booked online 24 hours a day! Booking online is safe, easy, secure and convenient! Our online booking system is 100% Secure and offers you the ability to take your time and ensure 100% accuracy Advance Reservations Are Required! We require advance reservations. You can book up to 1 year in advance! Driver Gratuity is already built into your fare and is all inclusive. All fares include the gratuity for the driver. There is no additional fees for taxes, tolls, parking etc. Our fares include everything! Reservation Information When should I make a reservation? How do I make a reservation? Is it better to book by telephone or online? Is it safe to book online? Is a deposit required to hold my reservation? What forms of payment are accepted? Travel Times Please note that we are a ground transportation company and cannot predict traffic, road conditions or weather. There is no such thing as a "guarantee" of travel time. How long does it take to go from Orlando Airport to Port Canaveral? How long does it take to go from Orlando Airport to Port of Tampa? How long does it take to go from Orlando to Fort Lauderdale? How long does it take to go from Orlando to Miami? How long does it take to go from Fort Lauderdale Airport to Port of Miami? How long does it take to go from Miami Airport to Port of Miami? How long does it take to go from West Palm Beach to Port of Miami? Pick Up Times What time should I schedule my pick up at the Airport? What time should I schedule my pick up at the Cruise Terminal? Delays What if my flight is delayed? What if we are delayed getting through Customs and Immigration? Locating The Driver & Shuttle How will I find my driver and shuttle? What if I do not have a cell phone? What if my cell phone is from outside the USA? Is there an additional charge for making a 2nd Stop? General Information How much is the Driver's Gratuity? Is there a wait time charge if I am running late? Will the driver wait for us if we need to use the restroom or stop at a Pharmacy or Grocery Store? Is there an additional charge for making a 2nd Stop? What is the policy of Child Safety Seats / Child Restraint Devices? What kind of shuttle will we be riding in? Are Discounts or Commissions available to Travel Agents? Are the fares the same if I am being picked up or dropped off at a hotel as the airport? Are the fares the same if I book last minute? What are the Terms and Conditions?Refund & Cancellation Policy |